{"id":118614,"date":"2025-12-16T02:03:51","date_gmt":"2025-12-16T02:03:51","guid":{"rendered":"https:\/\/www.adhazelma.com\/az2\/?page_id=118614"},"modified":"2025-12-16T06:01:16","modified_gmt":"2025-12-16T06:01:16","slug":"returns-exchanges","status":"publish","type":"page","link":"https:\/\/www.adhazelma.com\/az2\/returns-exchanges\/","title":{"rendered":"returns &#038; exchanges"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;70&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;5&#8243; bottom_padding=&#8221;5&#8243; back_color=&#8221;color-jevc&#8221; back_image=&#8221;116512&#8243; back_position=&#8221;left top&#8221; parallax=&#8221;yes&#8221; overlay_color=&#8221;color-jevc&#8221; overlay_alpha=&#8221;20&#8243; gutter_size=&#8221;100&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; top_divider=&#8221;gradient&#8221; content_parallax=&#8221;0&#8243; style=&#8221;inherited&#8221; uncode_shortcode_id=&#8221;126814&#8243; back_color_type=&#8221;uncode-palette&#8221; overlay_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_use_pixel=&#8221;yes&#8221; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;100&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; zoom_width=&#8221;0&#8243; zoom_height=&#8221;0&#8243; width=&#8221;1\/1&#8243; column_width_pixel=&#8221;900&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;fontsize-155944&#8243; uncode_shortcode_id=&#8221;861644&#8243;]returns &amp; exchanges[\/vc_custom_heading][vc_column_text text_lead=&#8221;yes&#8221; uncode_shortcode_id=&#8221;803357&#8243;]Thoughtfully crafted. Rarely returned.[\/vc_column_text][vc_empty_space empty_h=&#8221;3&#8243;][\/vc_column][\/vc_row][vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; uncode_shortcode_id=&#8221;196309&#8243;][vc_column column_width_percent=&#8221;100&#8243; position_horizontal=&#8221;left&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; uncode_shortcode_id=&#8221;174510&#8243;][vc_column_text uncode_shortcode_id=&#8221;367686&#8243;]<\/p>\n<section class=\"az-policy\" style=\"max-width: 900px; margin: 0 auto; line-height: 1.65;\">\n<h2>Return Policy<\/h2>\n<p>All Adha Zelma jewelry is handcrafted with care and attention to detail. Because each piece is thoughtfully made, we ask that you review the return information below before placing your order.<\/p>\n<hr \/>\n<h3>Return Eligibility<\/h3>\n<p>We accept returns on eligible items within <strong>14 days of delivery<\/strong>, provided the item is:<\/p>\n<ul>\n<li>Unworn and in original condition<\/li>\n<li>Returned with original packaging<\/li>\n<li>Free of damage or signs of wear<\/li>\n<\/ul>\n<p>Returns that do not meet these criteria may not be accepted.<\/p>\n<hr \/>\n<h3>Non-Returnable Items<\/h3>\n<p>The following items are <strong>final sale<\/strong> and not eligible for return or exchange:<\/p>\n<ul>\n<li>Custom or made-to-order pieces<\/li>\n<li>Archive sale or discounted items<\/li>\n<li>Earrings that have been worn or tried on, due to hygiene considerations<\/li>\n<\/ul>\n<p>Please review product descriptions carefully before purchasing.<\/p>\n<hr \/>\n<h3>Exchanges<\/h3>\n<p>If you wish to exchange an item, please contact us within <strong>14 days of delivery<\/strong>. Exchanges are subject to availability and approval.<\/p>\n<hr \/>\n<h3>How to Initiate a Return<\/h3>\n<ol>\n<li>Email us at <a href=\"mailto:sales@adhazelma.com\">sales@adhazelma.com<\/a> with your order number<\/li>\n<li>Wait for return approval and instructions<\/li>\n<li>Ship the item back using the provided guidelines<\/li>\n<\/ol>\n<p>Unauthorized returns may not be accepted.<\/p>\n<hr \/>\n<h3>Refunds<\/h3>\n<p>Once your return is received and inspected, approved refunds will be issued to the<br \/>\n<strong>original form of payment<\/strong>.<\/p>\n<p>Please allow <strong>5\u201310 business days<\/strong> for the refund to appear, depending on your financial institution.<\/p>\n<hr \/>\n<h3>Shipping Costs<\/h3>\n<ul>\n<li>Original shipping fees are <strong>non-refundable<\/strong><\/li>\n<li>Return shipping costs are the responsibility of the customer<\/li>\n<li>International shipping fees and duties are non-refundable<\/li>\n<\/ul>\n<hr \/>\n<h3>International Returns<\/h3>\n<p>International customers are responsible for all return shipping costs, duties, and taxes.<br \/>\nShipping fees for international orders are not eligible for refund.<\/p>\n<hr \/>\n<h3>Need Help?<\/h3>\n<p>If you have questions about returns or exchanges, please contact us at <strong><a href=\"mailto:sales@adhazelma.com\">sales@adhazelma.com<\/a>.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/section>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=&#8221;70&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;5&#8243; bottom_padding=&#8221;5&#8243; back_color=&#8221;color-jevc&#8221; back_image=&#8221;116512&#8243; back_position=&#8221;left top&#8221; parallax=&#8221;yes&#8221; overlay_color=&#8221;color-jevc&#8221; overlay_alpha=&#8221;20&#8243; gutter_size=&#8221;100&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; top_divider=&#8221;gradient&#8221; content_parallax=&#8221;0&#8243; style=&#8221;inherited&#8221; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":116512,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-118614","page","type-page","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.adhazelma.com\/az2\/wp-json\/wp\/v2\/pages\/118614","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.adhazelma.com\/az2\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.adhazelma.com\/az2\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.adhazelma.com\/az2\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.adhazelma.com\/az2\/wp-json\/wp\/v2\/comments?post=118614"}],"version-history":[{"count":10,"href":"https:\/\/www.adhazelma.com\/az2\/wp-json\/wp\/v2\/pages\/118614\/revisions"}],"predecessor-version":[{"id":118654,"href":"https:\/\/www.adhazelma.com\/az2\/wp-json\/wp\/v2\/pages\/118614\/revisions\/118654"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.adhazelma.com\/az2\/wp-json\/wp\/v2\/media\/116512"}],"wp:attachment":[{"href":"https:\/\/www.adhazelma.com\/az2\/wp-json\/wp\/v2\/media?parent=118614"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}