{"id":22179,"date":"2015-06-11T16:03:51","date_gmt":"2015-06-11T14:03:51","guid":{"rendered":"https:\/\/undsgn.com\/uncode\/?page_id=22179"},"modified":"2025-12-16T09:38:00","modified_gmt":"2025-12-16T09:38:00","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.adhazelma.com\/az2\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;72&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;5&#8243; bottom_padding=&#8221;5&#8243; back_color=&#8221;color-jevc&#8221; back_image=&#8221;116511&#8243; parallax=&#8221;yes&#8221; overlay_color=&#8221;color-jevc&#8221; overlay_alpha=&#8221;25&#8243; gutter_size=&#8221;100&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; top_divider=&#8221;gradient&#8221; content_parallax=&#8221;0&#8243; style=&#8221;inherited&#8221; uncode_shortcode_id=&#8221;149399&#8243; back_color_type=&#8221;uncode-palette&#8221; overlay_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_use_pixel=&#8221;yes&#8221; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;100&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; zoom_width=&#8221;0&#8243; zoom_height=&#8221;0&#8243; width=&#8221;1\/1&#8243; column_width_pixel=&#8221;900&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;fontsize-155944&#8243; uncode_shortcode_id=&#8221;155367&#8243;]frequently asked questions[\/vc_custom_heading][vc_column_text text_lead=&#8221;yes&#8221; uncode_shortcode_id=&#8221;149003&#8243;]<\/p>\n<p data-start=\"1087\" data-end=\"1125\"><em data-start=\"1087\" data-end=\"1125\">Here to help, every step of the way.<\/em><\/p>\n<p>[\/vc_column_text][vc_empty_space empty_h=&#8221;4&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;4&#8243; bottom_padding=&#8221;4&#8243; overlay_alpha=&#8221;100&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; style=&#8221;inherited&#8221; uncode_shortcode_id=&#8221;356007&#8243; css=&#8221;.vc_custom_1765874162190{border-bottom-width: 24px !important;padding-top: 24px !important;}&#8221;][vc_column column_width_percent=&#8221;60&#8243; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; zoom_width=&#8221;0&#8243; zoom_height=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;153399&#8243; css=&#8221;.vc_custom_1765874547638{padding-top: 10px !important;padding-bottom: 10px !important;}&#8221;][vc_column_text uncode_shortcode_id=&#8221;179252&#8243;]<\/p>\n<h1>FAQ<\/h1>\n<p>[\/vc_column_text][vc_column_text uncode_shortcode_id=&#8221;621712&#8243;]Because each Adha Zelma piece is handcrafted with intention and care, questions are rare \u2014 but we\u2019re always here to help. Below you\u2019ll find answers to common inquiries about orders, shipping, returns, and care. If you don\u2019t see what you\u2019re looking for, please reach out and we\u2019ll be happy to assist.[\/vc_column_text][vc_empty_space empty_h=&#8221;2&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; text_space=&#8221;fontspace-781688&#8243; sub_reduced=&#8221;yes&#8221; uncode_shortcode_id=&#8221;183057&#8243;]Orders &amp; Processing[\/vc_custom_heading][vc_accordion typography=&#8221;yes&#8221; sign=&#8221;plus&#8221; active_tab=&#8221;0&#8243;][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;When will my order be processed and shipped?&#8221; tab_id=&#8221;24a731b5-e185-3&#8243;][vc_column_text uncode_shortcode_id=&#8221;172372&#8243;]Orders placed Monday through Friday (excluding holidays) are processed and shipped within <strong data-start=\"621\" data-end=\"641\">14 business days<\/strong> once credit card authorization and verification have been completed.<br data-start=\"710\" data-end=\"713\" \/>Orders placed on weekends or holidays will begin processing on the next business day.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;How do I know if my order has shipped?&#8221; tab_id=&#8221;51669b3a-8e8e-2&#8243;][vc_column_text uncode_shortcode_id=&#8221;181569&#8243;]Once your order ships, you will receive a shipping confirmation email containing your tracking number.<br \/>\nPlease note that all orders are subject to standard payment and address verification prior to shipment.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;When will my order arrive?&#8221; tab_id=&#8221;ef5915c9-1af0-2&#8243;][vc_column_text uncode_shortcode_id=&#8221;176759&#8243;]<\/p>\n<p data-start=\"1116\" data-end=\"1192\">Delivery times begin <strong data-start=\"1137\" data-end=\"1163\">after your order ships<\/strong> and vary by shipping method:<\/p>\n<ul data-start=\"1194\" data-end=\"1415\">\n<li data-start=\"1194\" data-end=\"1268\">\n<p data-start=\"1196\" data-end=\"1268\"><strong data-start=\"1196\" data-end=\"1219\">USPS Priority Mail:<\/strong> typically arrives within <strong data-start=\"1245\" data-end=\"1266\">2\u20133 business days<\/strong><\/p>\n<\/li>\n<li data-start=\"1269\" data-end=\"1336\">\n<p data-start=\"1271\" data-end=\"1336\"><strong data-start=\"1271\" data-end=\"1287\">FedEx 2-Day:<\/strong> typically arrives within <strong data-start=\"1313\" data-end=\"1334\">2\u20133 business days<\/strong><\/p>\n<\/li>\n<li data-start=\"1337\" data-end=\"1415\">\n<p data-start=\"1339\" data-end=\"1415\"><strong data-start=\"1339\" data-end=\"1368\">FedEx Standard Overnight:<\/strong> typically arrives within <strong data-start=\"1394\" data-end=\"1415\">1\u20132 business days<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1417\" data-end=\"1510\">Delivery times are estimates and may vary due to carrier conditions or peak shipping periods.<\/p>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Do You Ship Internationality?&#8221; tab_id=&#8221;0a882431-6c4b-0&#8243;][vc_column_text uncode_shortcode_id=&#8221;254487&#8243;]<\/p>\n<p data-start=\"1554\" data-end=\"1668\">Yes. We ship internationally to most countries.<br data-start=\"1601\" data-end=\"1604\" \/>All international orders are shipped via <strong data-start=\"1645\" data-end=\"1667\">USPS International<\/strong>.<\/p>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Do I have to pay customs and extra fees for international shipping?&#8221; tab_id=&#8221;1701049703443-4-2&#8243;][vc_column_text uncode_shortcode_id=&#8221;960771&#8243;]<\/p>\n<p data-start=\"1762\" data-end=\"1973\">International orders may be subject to <strong data-start=\"1801\" data-end=\"1842\">customs duties, taxes, or import fees<\/strong> imposed by the destination country. These charges are the responsibility of the recipient and are payable at the time of delivery.<\/p>\n<p data-start=\"1975\" data-end=\"2149\">Adha Zelma does not have access to customs or duty estimates and cannot predict these charges. We recommend checking with your local customs office prior to placing an order.<\/p>\n<p data-start=\"2151\" data-end=\"2163\">Please note:<\/p>\n<ul data-start=\"2164\" data-end=\"2331\">\n<li data-start=\"2164\" data-end=\"2249\">\n<p data-start=\"2166\" data-end=\"2249\">Orders refused due to unpaid import fees are not eligible for refunds or exchanges.<\/p>\n<\/li>\n<li data-start=\"2250\" data-end=\"2331\">\n<p data-start=\"2252\" data-end=\"2331\">Adha Zelma is not responsible for non-payment of international duties or taxes.<\/p>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row unlock_row=&#8221;&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;4&#8243; bottom_padding=&#8221;4&#8243; overlay_alpha=&#8221;100&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; style=&#8221;inherited&#8221; uncode_shortcode_id=&#8221;172067&#8243; css=&#8221;.vc_custom_1765874251868{border-bottom-width: 24px !important;padding-top: 24px !important;}&#8221;][vc_column column_width_percent=&#8221;60&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; zoom_width=&#8221;0&#8243; zoom_height=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;206727&#8243; css=&#8221;.vc_custom_1765874857708{border-bottom-width: 10px !important;padding-top: 10px !important;}&#8221;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; text_space=&#8221;fontspace-781688&#8243; sub_reduced=&#8221;yes&#8221; uncode_shortcode_id=&#8221;184190&#8243;]Shipping &amp; Tracking[\/vc_custom_heading][vc_accordion typography=&#8221;yes&#8221; sign=&#8221;plus&#8221; gutter_simple=&#8221;0&#8243; active_tab=&#8221;0&#8243; uncode_shortcode_id=&#8221;386127&#8243;][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; tab_id=&#8221;8f0dc6f1-4ec3-5&#8243; title=&#8221;Which carriers do you use?&#8221;][vc_column_text uncode_shortcode_id=&#8221;841871&#8243;]We ship using USPS and FedEx, depending on the service selected at checkout.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;When will I receive tracking?&#8221; tab_id=&#8221;50e10135-1e62-4&#8243;][vc_column_text uncode_shortcode_id=&#8221;186816&#8243;]Once your order ships, you\u2019ll receive a shipping confirmation email with tracking details. Tracking may take up to 24 hours to show movement.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Do you offer free shipping?&#8221; tab_id=&#8221;d8dc8142-7792-3&#8243;][vc_column_text uncode_shortcode_id=&#8221;797766&#8243;]Yes \u2014 we offer\u00a0<strong>complimentary U.S. shipping on orders over $350<\/strong>. International orders are not eligible for free shipping at this time.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Do you ship internationally?&#8221; tab_id=&#8221;4df00ea1-2d3b-4&#8243;][vc_column_text uncode_shortcode_id=&#8221;196318&#8243;]Yes, international shipping is available. International rates are calculated at checkout. International orders may be subject to customs duties, taxes, or import fees required by the destination country. These charges are the responsibility of the recipient.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row unlock_row=&#8221;&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;4&#8243; bottom_padding=&#8221;4&#8243; overlay_alpha=&#8221;100&#8243; gutter_size=&#8221;100&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; style=&#8221;inherited&#8221; uncode_shortcode_id=&#8221;214051&#8243; css=&#8221;.vc_custom_1765872902954{margin-top: 32px !important;margin-bottom: 32px !important;}&#8221;][vc_column column_width_percent=&#8221;60&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; zoom_width=&#8221;0&#8243; zoom_height=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;201597&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; text_space=&#8221;fontspace-781688&#8243; uncode_shortcode_id=&#8221;106222&#8243;]Returns &amp; Exchanges[\/vc_custom_heading][vc_accordion typography=&#8221;yes&#8221; sign=&#8221;plus&#8221; gutter_simple=&#8221;0&#8243; active_tab=&#8221;0&#8243; uncode_shortcode_id=&#8221;386127&#8243;][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; tab_id=&#8221;8f0dc6f1-4ec3-53&#8243; title=&#8221;What is your return window?&#8221;][vc_column_text uncode_shortcode_id=&#8221;133506&#8243;]Our return and exchange window is\u00a0<strong>14 days<\/strong>\u00a0(see our full policy for eligibility and conditions).<\/p>\n<p><a href=\"https:\/\/www.adhazelma.com\/az2\/refund_returns\/\">View Returns &amp; Exchanges<\/a>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Are any items final sale?&#8221; tab_id=&#8221;50e10135-1e62-41&#8243;][vc_column_text uncode_shortcode_id=&#8221;286520&#8243;]Yes. Custom\/made-to-order pieces and sale\/discounted items are final sale.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;What about earrings?&#8221; tab_id=&#8221;d8dc8142-7792-34&#8243;][vc_column_text uncode_shortcode_id=&#8221;141745&#8243;]Due to hygiene considerations, earrings that have been worn or tried on are not eligible for return.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;What is your return policy?&#8221; tab_id=&#8221;1701052040575-4-55&#8243;][vc_column_text uncode_shortcode_id=&#8221;190453&#8243;]If you are not completely satisfied with the item(s) you received, you may return your purchase for a full refund within 14 days of the ship date. Original shipping charges are non-refundable. Items returned must be in original condition with tags attached and be returned in original packaging. Items must be unworn and unaltered. We reserve the right to deny a refund, exchange or store credit if the item(s) returned are not in original condition or do not meet our quality standards. Requests for refund or exchange of merchandise purchased must be accompanied by the original receipt. All shipping charges are non-refundable, no exceptions.<\/p>\n<p>Please note, all \u2018Sale\u2019 items and customized orders are FINAL SALE and may not be exchanged or returned.<\/p>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;I received an incorrect\/defective\/damaged item. What do I do?&#8221; tab_id=&#8221;1701052179132-5-11&#8243;][vc_column_text uncode_shortcode_id=&#8221;180840&#8243;]If you receive an incorrect or defective item, please email <a href=\"mailto:sales@adhazelma.com\">sales@adhazelma.com<\/a>\u00a0a photo of the item you received with a brief description of the issue. \u00a0Our Customer Are team will follow up with you on next steps.<\/p>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;I lost one earring. Can I get a replacement?&#8221; tab_id=&#8221;4df00ea1-2d3b-48&#8243;][vc_column_text uncode_shortcode_id=&#8221;116560&#8243;]In most cases, we are able to make a new earring to replace a lost one! We ask that you send in the remaining earring with your repair request form so that we are able to ensure the pair will match once the new earring is made.<\/p>\n<p>Please be advised that replacing an earring will cost half the price of the pair with a minimum $50 fee.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row unlock_row=&#8221;&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;4&#8243; bottom_padding=&#8221;4&#8243; overlay_alpha=&#8221;100&#8243; gutter_size=&#8221;100&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; style=&#8221;inherited&#8221; uncode_shortcode_id=&#8221;250809&#8243; css=&#8221;.vc_custom_1765872918770{margin-top: 32px !important;margin-bottom: 32px !important;}&#8221;][vc_column column_width_percent=&#8221;60&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; zoom_width=&#8221;0&#8243; zoom_height=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;201597&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; text_space=&#8221;fontspace-781688&#8243; uncode_shortcode_id=&#8221;194772&#8243;]Warranty &amp; Repairs[\/vc_custom_heading][vc_accordion typography=&#8221;yes&#8221; sign=&#8221;plus&#8221; gutter_simple=&#8221;0&#8243; active_tab=&#8221;0&#8243; uncode_shortcode_id=&#8221;386127&#8243;][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; tab_id=&#8221;8f0dc6f1-4ec3-533&#8243; title=&#8221;Is there a warranty on my adha zelma jewelry?&#8221;][vc_column_text uncode_shortcode_id=&#8221;764275&#8243;]Yes \u2014 Adha Zelma jewelry is protected under a\u00a0<strong>one-year warranty<\/strong>.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;How much are the repair fees?&#8221; tab_id=&#8221;50e10135-1e62-412&#8243;][vc_column_text uncode_shortcode_id=&#8221;211218&#8243;]<\/p>\n<p data-start=\"377\" data-end=\"475\">We offer complimentary repairs for items purchased within one year of the original order date.<\/p>\n<p data-start=\"477\" data-end=\"706\">For repairs outside the warranty period, pricing starts at $50, but may vary depending on the nature of the repair and whether any materials (such as stones, metal components, or specialty findings) need to be replaced.<\/p>\n<p data-start=\"708\" data-end=\"979\">Because each piece is handcrafted and unique, we\u2019ll provide a quote after reviewing your repair request. Please email us at <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"832\" data-end=\"881\">sales@adhazelma.com<\/a> with a photo and brief description of the issue so we can evaluate and follow up with next steps.<\/p>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;How can I get an item repaired?&#8221; tab_id=&#8221;d8dc8142-7792-343&#8243;][vc_column_text uncode_shortcode_id=&#8221;162867&#8243;]If you need a repair, please email\u00a0<a href=\"mailto:sales@adhazelma.com\">sales@adhazelma.com<\/a>\u00a0with your order number (if available) and a clear photo of the issue. We\u2019ll guide you through next steps.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;I lost one earring. Can I get a replacement?&#8221; tab_id=&#8221;4df00ea1-2d3b-485&#8243;][vc_column_text uncode_shortcode_id=&#8221;165742&#8243;]In most cases, we are able to make a new earring to replace a lost one! We ask that you send in the remaining earring with your repair request so that we are able to ensure the pair will match once the new earring is made.<\/p>\n<p>Please be advised that replacing an earring will cost half the price of the pair with a minimum $50 fee.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;What is your return policy?&#8221; tab_id=&#8221;1701052040575-4-552&#8243;][vc_column_text uncode_shortcode_id=&#8221;607859&#8243;]If you are not completely satisfied with the item(s) you received, you may return your purchase for a full refund within 14 days of the ship date. Original shipping charges are non-refundable. Items returned must be in original condition with tags attached and be returned in original packaging. Items must be unworn, unaltered, and unwashed. We reserve the right to deny a refund, exchange or store credit if the item(s) returned are not in original condition or do not meet our quality standards. Requests for refund or exchange of merchandise purchased must be accompanied by the original receipt. All shipping charges are non-refundable, no exceptions.<\/p>\n<p>Please note, all \u2018Sale\u2019 items and customized orders are FINAL SALE and may not be exchanged or returned.<\/p>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;I received an incorrect\/defective\/damaged item. What do I do?&#8221; tab_id=&#8221;1701052179132-5-116&#8243;][vc_column_text uncode_shortcode_id=&#8221;664567&#8243;]If you receive an incorrect or defective item, please email <a href=\"mailto:sales@adhazelma.com\">sales@adhazelma.com<\/a> a photo of the item you received with a brief description of the issue. \u00a0Our customer care team will follow up with you on next steps.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row unlock_row=&#8221;&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;4&#8243; bottom_padding=&#8221;4&#8243; overlay_alpha=&#8221;100&#8243; gutter_size=&#8221;100&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; content_parallax=&#8221;0&#8243; style=&#8221;inherited&#8221; uncode_shortcode_id=&#8221;982853&#8243; css=&#8221;.vc_custom_1765872974581{margin-top: 32px !important;margin-bottom: 32px !important;}&#8221;][vc_column column_width_percent=&#8221;60&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; zoom_width=&#8221;0&#8243; zoom_height=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;201597&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; text_space=&#8221;fontspace-781688&#8243; uncode_shortcode_id=&#8221;943905&#8243;]Gift Cards &amp; Payments[\/vc_custom_heading][vc_accordion typography=&#8221;yes&#8221; sign=&#8221;plus&#8221; gutter_simple=&#8221;0&#8243; active_tab=&#8221;0&#8243; uncode_shortcode_id=&#8221;386127&#8243;][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; tab_id=&#8221;8f0dc6f1-4ec3-5337&#8243; title=&#8221;Do gift cards expire?&#8221;][vc_column_text uncode_shortcode_id=&#8221;120599&#8243;]Gift cards do not expire.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Can gift cards be returned or redeemed for cash?&#8221; tab_id=&#8221;50e10135-1e62-4129&#8243;][vc_column_text uncode_shortcode_id=&#8221;749782&#8243;]Gift cards may not be returned or redeemed for cash.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][vc_row_inner][vc_column_inner width=&#8221;1\/1&#8243;][vc_custom_heading heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; uncode_shortcode_id=&#8221;478818&#8243;]Still need help?[\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;121791&#8243;]Email us at <a href=\"mailto:sales@adhazelma.com\">sales@adhazelma.com<\/a> and we\u2019ll take care of you.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=&#8221;72&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;5&#8243; bottom_padding=&#8221;5&#8243; back_color=&#8221;color-jevc&#8221; back_image=&#8221;116511&#8243; parallax=&#8221;yes&#8221; overlay_color=&#8221;color-jevc&#8221; overlay_alpha=&#8221;25&#8243; gutter_size=&#8221;100&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; top_divider=&#8221;gradient&#8221; content_parallax=&#8221;0&#8243; style=&#8221;inherited&#8221; uncode_shortcode_id=&#8221;149399&#8243; back_color_type=&#8221;uncode-palette&#8221; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":116511,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-22179","page","type-page","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.adhazelma.com\/az2\/wp-json\/wp\/v2\/pages\/22179","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.adhazelma.com\/az2\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.adhazelma.com\/az2\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.adhazelma.com\/az2\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.adhazelma.com\/az2\/wp-json\/wp\/v2\/comments?post=22179"}],"version-history":[{"count":10,"href":"https:\/\/www.adhazelma.com\/az2\/wp-json\/wp\/v2\/pages\/22179\/revisions"}],"predecessor-version":[{"id":118691,"href":"https:\/\/www.adhazelma.com\/az2\/wp-json\/wp\/v2\/pages\/22179\/revisions\/118691"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.adhazelma.com\/az2\/wp-json\/wp\/v2\/media\/116511"}],"wp:attachment":[{"href":"https:\/\/www.adhazelma.com\/az2\/wp-json\/wp\/v2\/media?parent=22179"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}