frequently asked questions
Here to help, every step of the way.
FAQ
Because each Adha Zelma piece is handcrafted with intention and care, questions are rare — but we’re always here to help. Below you’ll find answers to common inquiries about orders, shipping, returns, and care. If you don’t see what you’re looking for, please reach out and we’ll be happy to assist.
Orders & Processing
Orders placed Monday through Friday (excluding holidays) are processed and shipped within 14 business days once credit card authorization and verification have been completed.
Orders placed on weekends or holidays will begin processing on the next business day.
Once your order ships, you will receive a shipping confirmation email containing your tracking number.
Please note that all orders are subject to standard payment and address verification prior to shipment.
Delivery times begin after your order ships and vary by shipping method:
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USPS Priority Mail: typically arrives within 2–3 business days
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FedEx 2-Day: typically arrives within 2–3 business days
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FedEx Standard Overnight: typically arrives within 1–2 business days
Delivery times are estimates and may vary due to carrier conditions or peak shipping periods.
Yes. We ship internationally to most countries.
All international orders are shipped via USPS International.
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient and are payable at the time of delivery.
Adha Zelma does not have access to customs or duty estimates and cannot predict these charges. We recommend checking with your local customs office prior to placing an order.
Please note:
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Orders refused due to unpaid import fees are not eligible for refunds or exchanges.
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Adha Zelma is not responsible for non-payment of international duties or taxes.
Shipping & Tracking
We ship using USPS and FedEx, depending on the service selected at checkout.
Once your order ships, you’ll receive a shipping confirmation email with tracking details. Tracking may take up to 24 hours to show movement.
Yes — we offer complimentary U.S. shipping on orders over $350. International orders are not eligible for free shipping at this time.
Yes, international shipping is available. International rates are calculated at checkout. International orders may be subject to customs duties, taxes, or import fees required by the destination country. These charges are the responsibility of the recipient.
Returns & Exchanges
Our return and exchange window is 14 days (see our full policy for eligibility and conditions).
Yes. Custom/made-to-order pieces and sale/discounted items are final sale.
Due to hygiene considerations, earrings that have been worn or tried on are not eligible for return.
If you are not completely satisfied with the item(s) you received, you may return your purchase for a full refund within 14 days of the ship date. Original shipping charges are non-refundable. Items returned must be in original condition with tags attached and be returned in original packaging. Items must be unworn and unaltered. We reserve the right to deny a refund, exchange or store credit if the item(s) returned are not in original condition or do not meet our quality standards. Requests for refund or exchange of merchandise purchased must be accompanied by the original receipt. All shipping charges are non-refundable, no exceptions.
Please note, all ‘Sale’ items and customized orders are FINAL SALE and may not be exchanged or returned.
If you receive an incorrect or defective item, please email sales@adhazelma.com a photo of the item you received with a brief description of the issue. Our Customer Are team will follow up with you on next steps.
In most cases, we are able to make a new earring to replace a lost one! We ask that you send in the remaining earring with your repair request form so that we are able to ensure the pair will match once the new earring is made.
Please be advised that replacing an earring will cost half the price of the pair with a minimum $50 fee.
Warranty & Repairs
Yes — Adha Zelma jewelry is protected under a one-year warranty.
We offer complimentary repairs for items purchased within one year of the original order date.
For repairs outside the warranty period, pricing starts at $50, but may vary depending on the nature of the repair and whether any materials (such as stones, metal components, or specialty findings) need to be replaced.
Because each piece is handcrafted and unique, we’ll provide a quote after reviewing your repair request. Please email us at sales@adhazelma.com with a photo and brief description of the issue so we can evaluate and follow up with next steps.
If you need a repair, please email sales@adhazelma.com with your order number (if available) and a clear photo of the issue. We’ll guide you through next steps.
In most cases, we are able to make a new earring to replace a lost one! We ask that you send in the remaining earring with your repair request so that we are able to ensure the pair will match once the new earring is made.
Please be advised that replacing an earring will cost half the price of the pair with a minimum $50 fee.
If you are not completely satisfied with the item(s) you received, you may return your purchase for a full refund within 14 days of the ship date. Original shipping charges are non-refundable. Items returned must be in original condition with tags attached and be returned in original packaging. Items must be unworn, unaltered, and unwashed. We reserve the right to deny a refund, exchange or store credit if the item(s) returned are not in original condition or do not meet our quality standards. Requests for refund or exchange of merchandise purchased must be accompanied by the original receipt. All shipping charges are non-refundable, no exceptions.
Please note, all ‘Sale’ items and customized orders are FINAL SALE and may not be exchanged or returned.
If you receive an incorrect or defective item, please email sales@adhazelma.com a photo of the item you received with a brief description of the issue. Our customer care team will follow up with you on next steps.
Gift Cards & Payments
Gift cards do not expire.
Gift cards may not be returned or redeemed for cash.
Still need help?
Email us at sales@adhazelma.com and we’ll take care of you.