General Questions

Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 14 business days once credit card authorization and verification have been obtained. Orders placed on Saturday and Sunday will be processed on the next business day.

You will receive a shipping confirmation email with your tracking number once your order has been shipped. Orders are subject to verification and acceptance before shipping.

  • USPS Prority Mail: Arrives in 2-3 business days once shipped.
  • Fed Ex 2-Day: Arrives in 2-3 business days once shipped.
  • Fed Ex Standard Overnight: Arrives in 1-2 business days once shipped.

Yes! We can ship internationally to most countries. All international orders will be shipped through USPS International.

All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. All fees are to be paid for by the customer at the time of delivery. Adha Zelma, LLC. does not have information on customs or duties and cannot estimate these charges. Please check with the proper local authorities before placing an order. Adha Zelma, LLC. is not responsible for non-paid import taxes, nor will Adha Zelma, LLC. issue any refunds or exchanges for deliveries that have been refused for non-payment of import taxes.

Repairs & Returns

All Adha Zelma jewelry is protected under a one year warranty.

For items purchased within the one year warranty, repairs will be free of charge. For items no longer covered by the warranty, the repair fee is $50. Additional fees may be added if valuable components are determined to be missing from the piece or require replacement due to wear and tear.

Start by sending a photo of the item in need of repair to sales@adhazelma.com and include a description of the damage.

In most cases, we are able to make a new earring to replace a lost one! We ask that you send in the remaining earring with your repair request form so that we are able to ensure the pair will match once the new earring is made.

Please be advised that replacing an earring will cost half the price of the pair with a minimum $50 fee.

If you are not completely satisfied with the item(s) you received, you may return your purchase for a full refund within 14 days of the ship date. Original shipping charges are non-refundable. Items returned must be in original condition with tags attached and be returned in original packaging. Items must be unworn, unaltered, and unwashed. We reserve the right to deny a refund, exchange or store credit if the item(s) returned are not in original condition or do not meet our quality standards. Requests for refund or exchange of merchandise purchased must be accompanied by the original receipt. All shipping charges are non-refundable, no exceptions.

Please note, all ‘Sale’ items and customized orders are FINAL SALE and may not be exchanged or returned.

Extended Holiday Return Window: Items purchased between 11/1/2023 and 12/31/2023 can be returned until 1/15/2024.

If you receive an incorrect or defective item, please email sales@adhazelma.com a photo of the item you received with a brief description of the issue.  Our Customer Are team will follow up with you on next steps.